Refund Policy

Last Updated: June 1, 2025

At MatrimonyConnect, we are committed to providing you with the best matchmaking experience. This Refund Policy explains the conditions under which refunds are issued for our paid services. By purchasing any plan on our platform, you agree to this policy.

⚠️

Important Notice: All subscription fees are generally non-refundable once the service has been activated and profile matches have been delivered. Please read the exceptions below carefully before making a purchase.

Section 01

General Refund Policy

All payments made for premium membership plans on MatrimonyConnect are non-refundable under normal circumstances. Once a subscription is activated, the service is considered rendered and no refund will be provided.

Free trial plans are not eligible for any refund or account credit.
Partial refunds for unused subscription periods are not provided.
Downgrading a plan does not entitle you to a refund of the price difference.

Section 02

Eligible Refund Cases

✅

We will process a full refund in the following exceptional circumstances. Requests must be raised within 7 days of the transaction date.

Duplicate Payment: If your payment was processed twice due to a technical error on our platform.
Payment Debited but Not Activated: If your bank was debited but your premium plan was not activated within 24 hours.
Prolonged Service Unavailability: If our platform was completely inaccessible for more than 72 consecutive hours during your active subscription period.
Wrong Charge: If you were charged an amount different from the advertised plan price at the time of your purchase.

Section 03

Non-Refundable Cases

Change of mind after the subscription has been activated.
Failure to find a suitable match on the platform.
Account suspended or terminated due to violation of our Terms & Conditions.
Failure to use the subscription during the active period.
Dissatisfaction with the quality or quantity of match suggestions received.

Section 04

How to Request a Refund

If you believe you qualify for a refund, please follow these steps carefully:

1

Send an Email Request Email support@matrimonyconnect.in with the subject line: "Refund Request – [Your Registered Mobile Number]"
2

Include Your Details Provide your full name, registered email/mobile, payment transaction ID or reference number, and a clear reason for the refund request.
3

Wait for Review Our support team will review your request and respond within 3–5 business days with a decision.
4

Receive Your Refund If approved, the refund will be credited to your original payment method within 7–10 business days.

Section 05

Cancellation Policy

You may cancel your subscription at any time from your account settings. Cancellation stops all future renewals but does not entitle you to a refund for the current billing period. Your account will remain active with full access until the end of the paid subscription period.

Section 06

Auto-Renewal

🔔

Auto-Renewal Alert: Certain plans include automatic renewal. You will receive an email notification before any automatic renewal. Please cancel at least 48 hours before the renewal date to avoid being charged for the next cycle.

Auto-renewal charges are non-refundable once the payment has been processed and the subscription has been renewed.

Section 07

Payment Gateway

All payments are securely processed through Razorpay and Cashfree. Any approved refund will be returned via the same payment gateway that was used for the original transaction. MatrimonyConnect is not responsible for any delays caused by your bank or card issuer in reflecting the refunded amount on your statement.

Section 08

Chargebacks

⛔

Please contact us before initiating a chargeback. If you raise a chargeback with your bank without first reaching out to us, we reserve the right to suspend your account pending an investigation. We strongly urge you to contact our support team first — most issues can be resolved quickly and amicably.

Section 09

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We encourage you to review this page before making any purchase.

Section 10

Contact Us

For refund-related queries, our support team is available Monday to Saturday, 9 AM – 6 PM IST:

📧

support@matrimonyconnect.in

📞

Phone

+91 98765 43210

📍

Address

Chennai – 600001, Tamil Nadu